Tax free
shopping
at L’Illa Diagonal
Get a VAT Refund on Your Purchases
If you are a resident outside the European Union, you may be eligible to claim a VAT refund on purchases made at participating stores in L’illa Diagonal, provided you meet the applicable legal requirements.
Enjoy an even better shopping experience by taking advantage of the Tax-Free Shopping service and recovering part of the VAT paid on your eligible purchases before the end of your trip.
Who Can Use Tax Free Shopping?
You may qualify for a VAT refund if you:
European Union.
goods for
personal use.
established by Spanish tax regulations.
Please check with each store to confirm participation and applicable conditions.
How it works?
Shop at Participating
Stores
Make your purchases at participating retailers in L’Illa Diagonal and ask for a Tax-Free form when you pay.
Keep Your Documents
Save your purchase receipt, Tax-Free form, and purchased items, as they may be required during the validation process.
Validate Your Tax-Free Form Before Leaving the European Union
Before departing the European Union, validate your Tax-Free form using a DIVA self-validation kiosk at the airport, port, or border crossing where you exit the EU.
If required, visit the Customs office to complete the validation process.
Receive Your VAT Refund
Once your Tax-Free form has been validated, you can receive your VAT refund using the refund method offered by the Tax-Free operator, such as credit card, bank transfer, or cash (where available).
Frequently Asked Questions
No. Participation varies by retailer. Please check with the store before completing your purchase.
Yes. In most cases, your passport is required to issue the Tax-Free documentation.
We recommend requesting your Tax-Free form at the time of purchase. Some retailers may not be able to issue the documentation after the transaction has been completed.
Your Tax-Free form must be validated before leaving the European Union, usually at the airport, seaport, or border crossing where you depart the EU.
Refund processing times vary depending on the Tax-Free operator and the refund method you choose.